FAQs

1. How can I contact you?

You can reach us by email at liftmateofficial@gmail.com. We strive to respond to all inquiries within 24 to 48 hours.

2. Where are the products shipped from?

Our products are sourced from various suppliers and manufacturers, primarily located in the United States and Europe. This allows us to ensure high-quality standards and efficient shipping times.

3. Can I get a refund?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item.

4. What is the process for a Refund?

To initiate a refund, please contact us at liftmateofficial@gmail.com. Once your refund is approved, you will receive 50% your money back.

5. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Please refer to our return policy for more details.

6. How long does it take to process a refund?

Refunds are typically processed within 10 business days after we receive and inspect your returned item. Please note that it may take additional time for your bank or credit card company to post the refund.

7. Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order once the return is accepted.

8. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the items ordered.

9. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.

10. What should I do if my item is damaged during shipping?

If your item arrives damaged, please contact us immediately at liftmateofficial@gmail.com with photos of the damage. We will assist you in resolving the issue promptly.